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Coast To Coast Smiles
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Privacy Policy

How we collect, use, and protect information.

On this page

Effective date: January 9, 2026

Overview

This Privacy Policy explains how Coast To Coast Smiles (“we,” “us,” “our”) collects, uses, and shares information when you visit ctcsmiles.com, submit a form, request an appointment consultation, or opt in to communications (including SMS). We operate as a nationwide dental connection service and may route inquiries to participating dental providers or partners based on the information you submit.

1. Information We Collect

We may collect the following categories of information:

  • Identifiers & contact details: name, email address, phone number, and similar contact information.
  • Inquiry and appointment details: information you enter in forms (for example: requested services, notes, and preferences).
  • Approximate location & device data: IP address, approximate city/region, browser type, device identifiers, and log data.
  • Communication preferences: opt-in choices, message categories selected, and opt-out requests.

2. When We Collect Information

  • When you submit a form (Appointment, Contact, or Notifications).
  • When you communicate with us by email, phone, or text.
  • When you browse our website (through standard web technologies such as cookies and server logs).

3. How We Use Your Information

We use information for purposes such as:

  • Responding to your requests and routing you to an appropriate dental provider or next step.
  • Scheduling and confirming appointment consultations (where applicable).
  • Sending service-related updates, reminders, and information you request.
  • Sending marketing or promotional messages only if you opt in to that category.
  • Improving website performance, security, and user experience.
  • Detecting and preventing fraud, abuse, or unauthorized use.
  • Complying with legal obligations and enforcing our policies.

4. SMS/Text Messages & Notifications

If you provide a mobile number and opt in, you authorize us to send text messages that may include appointment-related updates, reminders, and/or promotional content depending on the options you selected. Message frequency varies. Message and data rates may apply.

  • Opt out: Reply STOP to any message to cancel.
  • Help: Reply HELP for assistance.
  • Consent: Consent is not a condition of purchase.

5. Sharing of Information

We may share information with service providers that help us operate our website and communications, and with participating dental providers/partners for the purpose of responding to your request. We do not sell your personal information for third parties’ own direct marketing purposes.

We may also disclose information if required by law, to respond to lawful requests, to protect rights and safety, or in connection with a business transaction such as a merger or asset transfer.

6. Cookies & Tracking

We may use cookies and similar technologies to remember preferences, understand site usage, and improve performance. You can control cookies through your browser settings. Disabling cookies may impact some site functionality.

We may use analytics tools (for example, Google Analytics or similar services) to understand how visitors use the site. These tools may collect information such as your IP address, browser, and pages visited.

7. How We Protect Information

We use reasonable administrative, technical, and physical safeguards designed to protect information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

8. Data Retention

We retain information only as long as reasonably necessary for the purposes described in this policy, unless a longer retention period is required or permitted by law.

9. Your Choices & Requests

  • Opt out of marketing: Use unsubscribe links in emails or reply STOP to texts.
  • Access/correction: You may request access to or correction of certain information by contacting us.
  • Deletion: You may request deletion of certain information, subject to legal and operational requirements.

10. Children’s Privacy

Our website is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information, please contact us so we can take appropriate steps.

11. California Privacy Notice

California residents may have certain rights under applicable California privacy laws, which can include the right to request information about categories of personal information collected, used, and disclosed, and to request deletion or correction of certain information. We will respond to verified requests as required by law.

12. Updates to This Policy

We may update this policy from time to time. If we make material changes, we will post the updated policy on this page and revise the effective date.

13. Contact Us

Coast To Coast Smiles
6700 N First St Suite 110 Fresno, CA 93710
Phone: 559-354-3516
Email: info@ctcsmiles.com

This policy is provided for general informational purposes and may need customization to reflect your specific vendors, tracking technologies, and operational practices.